HelpLine Support

Let Advanced Systems and Products handle all of your needs for AS/400 software. We are the experts! Use your internal IT dollars strategically and let us free up your resources by handling helpline, support services, and programming work. ASAP can tailor helpline support to your requirements, including 24 by 7 support. Contact us to find out what support plan best suits your company’s needs. You will sleep soundly knowing we are on the job!. We are currently the only viable company providing full BPCS helpline, support services, and outsourcing..

  • Timely response and quality results to your problems and requests
  • BPCS support on all versions
  • Support for all BPCS programs – including modifications, enhancements and interfaces.
  • Full PTF management, including validation, retrofitting modifications and installation.
  • Helpdesk – we can provide complete assistance with the management and staffing of the Helpdesk function including logging calls, providing solutions and reporting

Complete coverage of all your needs

Advanced Systems and Products can provide you with as much or as little support as you require. We custom tailor a solution to fit any of your needs. ASAP fully supports your environment, including: BPCS questions, explanation of features, production problems, maintaining programs in RPG or AS/SET, report writing, enhancements to your software, writing interfaces to other packages/legacy systems, establishing of test environments, migration to new versions, data conversions, validation and installation of PTFs and BMRs, writing and execution of test protocols for modifications, full support of your software including all modifications, customizations, interfaces, third party add-ons, etc.

Sleep Soundly! ASAP is on the job!

Our clients never have a worry. Whatever the issue, whatever the challenge, a simple call to the ASAP team of world-class experts ensures the right response in a timely manner. You will always have a BPCS expert take your call, not an administrative person. All information about your environment is stored securely in our proprietary KnowledgeBase. Every call, situation, and resolution is documented. This assures an even faster response.And, we can easily determine if a situation is reoccurring, so that we can recommend a preventative solution.

Guaranteed Excellence or your Money Back!

Our company repeatedly is chosen as the finest provider of AS/400 BPCS services in North America. The same money-back guarantee you get on our Professional Services applies to our World-Class Helpline as well. If you're not happy, you don't pay. 

Remote Support

ASAP will assist your IT department in establishing communications with your AS/400. For new customers, we recommend a simple dial-in solution, similar to what your employees may be using today. If your situation requires frequent access, we can assist your IT department in establishing AS/400 to AS/400 communications, and even use the Internet as a means for connection. Our experts can then connect to your system 24/7 to provide you with the immediate response you require.

 

 

 

bottom_logos.gif (11033 bytes)
Box 400 Kenilworth, NJ 07033-0400    
Phone: (908) 226-9940     Toll-free: 877 USE-ASAP
Fax: (908) 226-9941
e-mail: info@BPCSpros.com